At Seconds Club, we take care in every step — from sourcing to delivery. All orders are securely packed, fully tracked, and insured for peace of mind.

Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Once your order has shipped, you’ll receive a confirmation email with tracking details.

Orders are shipped Monday to Friday, excluding public holidays.

Shipping Locations

We currently ship:

  • New Zealand
  • Australia
  • International destinations (where available)

Shipping options and rates are displayed at checkout based on your location.

Shipping Times (Estimated)

Please note delivery times are estimates and may vary.

  • New Zealand: 1–3 business days
  • Australia: 3–7 business days
  • International: 5–10 business days

Delays may occur during peak periods or due to customs processing.

Tracking & Insurance

All Seconds Club orders are shipped with:

  • Full tracking
  • Insurance coverage

You’ll be able to follow your order from dispatch through to delivery.

Duties & Taxes (International Orders)

International orders may be subject to customs duties or taxes imposed by the destination country.

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

Seconds Club is not responsible for delays, loss, or failed delivery due to incorrect or incomplete address details.

If you notice an error, contact us immediately — we can update details only if the order has not yet shipped.

Lost or Missing Parcels

If your parcel is marked as delivered but cannot be located, or appears lost in transit, please contact us as soon as possible.

We will:

  • Lodge an investigation with the courier
  • Provide a refund or resolution if the parcel is confirmed lost and insured

Questions?

If you have any questions about shipping or delivery, please contact us at:

📧 hello@secondsclub.com

Our Authentication Process

Every Seconds Club item undergoes a two-step authentication process before being listed:

Step One — Professional Inspection

Each piece is carefully examined for:
Materials and craftsmanship
Stitching, hardware, and logos
Date codes, serial numbers, and brand-specific markers

Step Two — Entrupy Verification

We use Entrupy, an industry-leading AI authentication technology trusted by luxury resellers worldwide. Entrupy analyses microscopic details using machine learning to verify authenticity with a high degree of accuracy.

Our Authenticity Guarantee

We proudly stand behind every item we sell. If an item is ever proven to be inauthentic, Seconds Club will provide a full refund.Your confidence and trust are essential to everything we do.